Your satisfaction matters to us. Below are the terms and conditions governing returns, replacements, and refunds for purchases made through our website. By placing an order with us, you agree to the following terms.
1. Eligibility for Returns
Returns are accepted if the product delivered is damaged, defective, incorrect, or missing. To qualify, the return must be initiated within 7 days of delivery, and the product must be unused, in its original condition, with all original packaging, tags, labels, and invoices intact. Returns will not be accepted if the product shows signs of use, has been damaged by the customer, or is sent back without its original packaging.
2. Non-Returnable Items
Certain products cannot be returned due to their nature, health and safety considerations, or applicable law. These items will be clearly marked as “Non-Returnable” on their product page. Discounted or sale items, customized orders, and promotional products are also non-returnable, except where delivered damaged, defective, or inconsistent with what was ordered.
3. Return Procedure
To initiate a return, please contact us at [insert email] with your order ID and reason for return. We may request clear photos or videos of the product and its packaging. Once your request is reviewed and approved, we’ll provide instructions on how to proceed — either shipping the item back to us or arranging a pickup.
4. Return Pickup & Shipping
Where reverse pickup is available, we’ll arrange collection from your delivery address. In regions without pickup service, you’ll be asked to ship the item back to us. Shipping costs may be reimbursed once the return is verified through quality inspection and confirmed as damaged or defective.
5. Inspection & Approval
All returned products undergo a thorough inspection to verify the reported damage or defect. Nova Med Life reserves the right to approve or reject a return based on this inspection.
6. Refunds
Approved refunds are issued within 7–10 business days to your original payment method. For Cash on Delivery orders, refunds are processed via bank transfer or store credit, pending verification of your bank details. Original shipping charges are non-refundable unless the return results from an error on our part.
7. Replacement
If your product arrives damaged or defective, you may choose a replacement instead of a refund, subject to availability. Replacement orders are processed once the returned item is received and approved.
8. Order Cancellation
Orders can be cancelled only before they’ve been shipped. Once an order is dispatched, cancellation requests will be handled under our standard return policy.
9. Delayed Refunds
If you haven’t received your refund within 10 business days, please check with your bank or payment provider first. If the issue persists, contact our support team and we’ll resolve it promptly.
10. Policy Updates
Nova Med Life reserves the right to update or modify this Refund & Returns Policy at any time, without prior notice. Changes take effect immediately upon publication.
