Fast, secure shipping on all research orders
Ship fast and secure research orders. We pride ourselves on getting your orders to you quickly, safely and conveniently at Nova Med Life. This Shipping Policy describes our procedures for processing, shipping and delivering your purchased items. By placing an order on our website, you agree to the conditions set out below.
Final Sale Notice
Due to the nature of our products, all sales are final except in cases of a verified fulfillment error.
Trustworthy Quality
Every order is carefully prepared, checked and shipped with the greatest care. We stand behind the quality and purity of every research product we deliver.
Shipping Information
- Standard Shipping: It can be delivered within 3-4 business days
US to US Shipments.
- Express Shipping: It can be delivered within 1-2 business days
Available at check.
- Temperature-Controlled: All peptides ship in insulated packaging with cold packs to maintain stability and integrity in transit.
- International Shipping: delivery may vary
Available to select destinations contact us for availability, rates, and customs requirements. All orders placed before 2:00 PM EST on business days are processed and shipped the same day. Tracking information is emailed once your order ships.
Delivered Packages
Once a shipment is marked “Delivered” by the carrier, responsibility for the package transfers to the customer. Nova Med Life is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.
No Refunds on Confirmed Deliveries
Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.
Shipping Damage or Fulfillment Errors
In the event of a verified Nova Med Life fulfillment or shipping error such as incorrect items, missing items, or damage incurred during transit prior to delivery customers must notify Nova Med Life within seven (7) calendar days of the carrier’s delivery date.
This Reporting Window is Firm
Requests submitted outside of this timeframe will be denied without exception.
How to File a Claim for a Damaged or Missing Vial
If your order arrives with a damaged or missing vial, here’s what to do:
- Record & Photograph: Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.
- Email Us Within 7 Days: Send all documentation to support@novamedlife.com with your order number within 7 calendar days of delivery.
- Replacement: Upon approval of your claim, we will, at our discretion, send a replacement for the affected items.
Documentation Needed All claims must be supported by full and verifiable documentation including: Complete unboxing video filmed from the moment the box is opened Outside packaging pictures Photos of what’s in the packet Photos of the packing slip that was sent with the order Unfinished claims if a claim is submitted without all the required documentation, the claim will be denied.
Incomplete Claims
Claims submitted without all required documentation will be denied.
Resolution If Nova Med Life determines that a shipping or fulfillment error has occurred that is eligible, Nova Med Life may, at its sole discretion, provide a replacement of the affected items. Cash refunds, store credits or other compensation are not guaranteed and are not issued for delivered, refused or stolen packages.
